Shipping Policy

1. Overview

This Shipping Policy outlines how Royal Traders dispatches and delivers spare parts ordered through our website or WhatsApp channel. We ship across India using established courier partners and provide tracking for every order.

2. Serviceable Locations

We currently deliver to all serviceable pincodes across India. Deliveries to remote and hilly areas, restricted zones, or locations where our courier partners do not operate may take longer or may not be feasible. If your pincode is not serviceable, our team will notify you within 24 hours of order placement and issue a full refund.

3. Order Processing & Dispatch

• Orders are processed within 24 working hours of confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Once dispatched, you will receive the tracking number via SMS and WhatsApp.
• If any ordered part requires special sourcing, we notify you of the estimated dispatch date separately.

4. Delivery Timelines

• Metro cities — Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad, Pune, Ahmedabad: 2-4 business days
• Tier-2 cities — Indore, Bhopal, Jaipur, Lucknow, Nagpur, Surat, Chandigarh, Kochi etc.: 3-5 business days
• Tier-3 cities & towns: 5-7 business days
• Remote & hilly regions — North-East India, Jammu & Kashmir, Ladakh, Andaman & Nicobar: 7-12 business days

These timelines are indicative. Actual delivery may be affected by weather, festivals, public holidays, transporter strikes or unforeseen logistics disruptions. We do not guarantee same-day or next-day delivery unless specifically agreed in writing.

5. Shipping Charges

• Shipping charges, if applicable, are calculated at checkout based on order value, weight and delivery pincode.
• Free shipping may be offered on orders above a threshold amount (displayed on the product or cart page).
• Heavy or oversized components (body panels, exhaust systems, bumpers etc.) may attract additional freight charges, which will be communicated before order confirmation.
• For Cash on Delivery (COD) orders, an additional COD handling fee may apply.

6. Packaging & Handling

All spare parts are packed securely using industry-standard protective material (bubble wrap, corrugated boxes, foam inserts where required) to minimise transit damage. Fragile items such as glass, headlight assemblies and sensor-based components receive additional reinforcement and "fragile" markings on the carton.

7. Tracking Your Order

Once your order is dispatched, you will receive a tracking link via SMS / WhatsApp / email. You can track live status on our courier partner's website. If tracking does not update for over 48 hours, please reach out to our support team — we will investigate with the courier partner immediately.

8. Delivery Attempts & Failed Delivery

• Most courier partners attempt delivery up to 2-3 times.
• Please ensure the contact number provided is reachable; delivery staff typically call before attempting drop-off.
• If the package is undelivered after all attempts due to incorrect address, unreachable phone or customer unavailability, it will be returned to origin. In such cases, re-shipping charges will apply for resending.
• If the customer refuses delivery without a valid reason, the order will be treated as a return and shipping charges (both ways) will be deducted from the refund.

9. Damaged or Missing Shipments

• Inform us within 48 hours of delivery with unboxing video, photos and order number.
• We will coordinate with the courier partner and arrange replacement or refund as per our Refund & Cancellation Policy.
• Claims raised after 48 hours may not be accepted due to courier partner dispute timelines.

10. Address Changes

Delivery address can be modified before dispatch by contacting our support team. Once the order is handed over to the courier, address changes are usually not possible. In rare cases, couriers allow redirection — which may attract an additional charge borne by the customer.

11. International Shipping

At present, Royal Traders ships only within India. We do not offer international shipping. For bulk export inquiries, please write to bsp.dealers@gmail.com.

12. Force Majeure

Delivery timelines may be impacted by events beyond our control — including natural disasters, pandemics, strikes, curfews, regulatory restrictions and other force majeure events. In such cases, Royal Traders shall not be liable for delays, though we will make reasonable efforts to keep customers informed.

13. Contact for Shipping Queries